✓ Our Commitment to You

We Don't Do Shady Billing.
Period.

We've seen what the big platforms do — surprise charges, impossible cancellations, credits that vanish. RunwayStudios operates differently. This is our public promise.

🛡️

The Fair Billing Pledge

5 commitments. Plain language. No asterisks.

1
No auto-renewals without a 7-day warning
Before any subscription renews, we email you 7 days in advance. You'll always have time to review, change, or cancel before money leaves your account. No surprise charges — ever.
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2
Cancel instantly in 2 clicks — no call required
Go to Billing → Cancel Subscription → Confirm. Done. No retention calls, no "are you sure?" loops, no waiting for support to process your request. Cancellation is immediate and self-serve.
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3
14-day no-questions-asked refund
If you sign up and decide within 14 days that it's not for you, email us at info@runwaystudios.co and we refund in full. No explanation needed. No partial refund games.
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4
Core reports are never feature-gated
Your campaign data, competitor overview, and Growth OS summary are always available regardless of plan. We charge for advanced AI features (deep 9-layer analysis, ad library searches) — not for viewing your own data.
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5
Credits never expire
Top-up credits you buy are yours permanently. Monthly plan credits refresh each month, but any unused credits roll over. We will never delete credits you've already paid for.
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How We Compare on Billing

Real complaints from Trustpilot and G2 reviews for each platform (publicly available).

Billing Practice Runway Studios Semrush Ahrefs Similarweb
Renewal warning before charge ✓ 7-day email ✗ Reported auto-charges Varies ✗ Reported surprise charges
Self-serve cancellation ✓ 2 clicks Possible, complicated ✓ Available ✗ Requires contacting sales
Refund policy ✓ 14 days, no questions ✗ No refunds per ToS ✗ No refunds per ToS ✗ Contract-based, no refunds
Credits expiry ✓ Never expire Monthly reset ✗ Credits expire on downgrade ✗ N/A (seat-based pricing)
Free plan available ✓ 50 credits free Limited free tier ✗ No free plan Very limited free tier

* Competitor information based on publicly available Trustpilot/G2 reviews and published terms of service as of 2026. Subject to change.

Try It Risk-Free

Start with 50 free credits — no credit card, no commitment. If you subscribe and it's not right, refund in 14 days.

Analyse My Brand Free →

Questions about billing? Email info@runwaystudios.co — we respond within 24 hours.