runwaystudios.co › Data Deletion

Data Deletion Request

You have the right to request permanent deletion of all your personal data from Runway Studios.

How the deletion process works

  • 1 Send an email to info@runwaystudios.co with the subject "Data Deletion Request" from your registered email address.
  • 2 We will verify your identity by confirming your registered email address and workspace name.
  • 3 We will confirm receipt of your request within 2 business days and begin the deletion process.
  • 4 All your personal data will be permanently and irreversibly deleted within 30 days. We will send a confirmation email once complete.

What data gets deleted

Upon a verified deletion request, we permanently remove:

Account profile & credentials
All workspace data
Connected ad account tokens
Advertising performance data
AI-generated insights & reports
Uploaded CSV/Excel reports
Credit & billing history
Product catalog data
Campaign briefs & action plans
YouTube channel data
Contact form submissions
All activity logs

Note: We may retain certain anonymised, aggregated data that cannot identify you individually, and any data required to be kept for legal or compliance purposes.

Connected via Facebook?

If you connected your Meta Ads account through Facebook Login, you can also remove Runway Studios' access directly from your Facebook settings:

  • Go to Facebook Settings → Apps and Websites
  • Find Runway Studios and click Remove
  • This immediately revokes our access to your Facebook data
  • To also delete any ad data we have already stored, please send us the deletion email above

Questions?

If you have any questions about your data or the deletion process, contact us at info@runwaystudios.co. Our full Privacy Policy is available at runwaystudios.co/privacy.html.